Service now also available digitally
Live support via video directly with VELO DE VILLE Support
06. February 2026
Our service is going digital, making it even faster and easier for your everyday workshop routine. From now on, VELO DE VILLE Support will assist you with complex service cases via live video call from your workshop, directly at the bike.
Here's how it works
- Select ‘Video support via MS Teams’ in the service widget in the B2B portal
- VELO DE VILLE Support will contact you to arrange an appointment
- At the agreed time, our VELO DE VILLE technical/service team will join you live and support you step by step with fault analysis and solution – directly at the bicycle.
What you need
- A mobile device (smartphone, tablet or laptop)
- A stable internet connection
- Access to an email account
Everything ready? Then let's get started together for a fast, clear and uncomplicated workshop day with direct support from VELO DE VILLE Support.
More news
SEB PRO Cargo wins Editors' Choice Award 2025!
Our SEB PRO Cargo was awarded the Editors' Choice Award 2025 in the ‘Best SUV Bike’ category by the Belgian magazine Het Belgische E-Bike Magazine.
Our catalogue 26
Discover the world of VELO DE VILLE 2026 – with customisable bicycles and e-bikes, exciting new products and everything you need to take your mobility to the next level.
60 years of VELO DE VILLE – 60 stories.
We are looking back to mark this anniversary. Discover a new story every week from six decades of cycling passion.
SEB PRO Cargo wins Editors' Choice Award 2025!
Our SEB PRO Cargo was awarded the Editors' Choice Award 2025 in the ‘Best SUV Bike’ category by the Belgian magazine Het Belgische E-Bike Magazine.
Our catalogue 26
Discover the world of VELO DE VILLE 2026 – with customisable bicycles and e-bikes, exciting new products and everything you need to take your mobility to the next level.
60 years of VELO DE VILLE – 60 stories.
We are looking back to mark this anniversary. Discover a new story every week from six decades of cycling passion.